BMC REMEDY Online Training

 >>  BMC REMEDY Online Training

BMC REMEDY Online Training


 (4.9) | 1500 Ratings


Introduction


BMC REMEDY Online Training Details
Track Regular Track Weekend Track Fast Track
Course Duration 30 Hrs 8 Weekends 5 Days
Hours 1hr/day 2 Hours a day 6 Hours a day
Training Mode Online Classroom Online Classroom Online Classroom
Delivery Instructor Led-Live Instructor Led-Live Instructor Led-Live


Course Curriculum

BMC Remedy Admin Details

APPLICATION USERS AND APPLICATION ADMINISTRATORS

  • Application User’s Perspective
  • Application Administrator’s Perspective
  • Online Documentation Portal

FOUNDATION DATA

  • Companies, Organization, and Locations
  • Support Groups and People
  • Data Management Tool
  • Categorizations
  • Assignment

CONFIGURING THE REQUESTER CONSOLE

  • Guest User
  • Permission Groups

SOCIAL COLLABORATION

  • BMC Chat
  • Twitter
  • RSS Feeds

NOTIFICATIONS

  • Individual Notifications
  • Group Notifications
  • Inbound Email

DEFINE FORM BEHAVIOR

  • Form Views
  • Behavior Rules
  • BMC Atrium Service Context

INCIDENT MANAGEMENT FILL-IN AIDS

  • Incident Templates
  • Incident Scripts
  • Incident Decision Trees

CHANGE AND RELEASE TEMPLATES

  • Change Templates
  • Release Templates
  • Activities

TASK MANAGEMENT SYSTEM

  • Task Management System
  • TMS Configuration

CHANGE AND RELEASE MANAGEMENT APPROVAL

  • Approval Process
  • Approval Mapping

CHANGE RISK AND ADVANCED CHANGE OPTIONS

  • Determine Risk
  • Change Lifecycle
  • Change Calendar
  • Custom Change Process Flows

ASSET MANAGEMENT LICENSING AND APPROVALS

  • Software Licenses and Contracts
  • Approvals and Notifications

ASSET MANAGEMENT CIS AND FINANCIALS

  • CI Functionality
  • Financials

OVERLAYS

  • Purpose
  • Considerations
  • Preserving ITSM Customization

HUB AND SPOKE

  • Purpose
  • Considerations

 

 

Exam & Certification

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Course Curriculum

BMC Remedy Admin Details

APPLICATION USERS AND APPLICATION ADMINISTRATORS

  • Application User’s Perspective
  • Application Administrator’s Perspective
  • Online Documentation Portal

FOUNDATION DATA

  • Companies, Organization, and Locations
  • Support Groups and People
  • Data Management Tool
  • Categorizations
  • Assignment

CONFIGURING THE REQUESTER CONSOLE

  • Guest User
  • Permission Groups

SOCIAL COLLABORATION

  • BMC Chat
  • Twitter
  • RSS Feeds

NOTIFICATIONS

  • Individual Notifications
  • Group Notifications
  • Inbound Email

DEFINE FORM BEHAVIOR

  • Form Views
  • Behavior Rules
  • BMC Atrium Service Context

INCIDENT MANAGEMENT FILL-IN AIDS

  • Incident Templates
  • Incident Scripts
  • Incident Decision Trees

CHANGE AND RELEASE TEMPLATES

  • Change Templates
  • Release Templates
  • Activities

TASK MANAGEMENT SYSTEM

  • Task Management System
  • TMS Configuration

CHANGE AND RELEASE MANAGEMENT APPROVAL

  • Approval Process
  • Approval Mapping

CHANGE RISK AND ADVANCED CHANGE OPTIONS

  • Determine Risk
  • Change Lifecycle
  • Change Calendar
  • Custom Change Process Flows

ASSET MANAGEMENT LICENSING AND APPROVALS

  • Software Licenses and Contracts
  • Approvals and Notifications

ASSET MANAGEMENT CIS AND FINANCIALS

  • CI Functionality
  • Financials

OVERLAYS

  • Purpose
  • Considerations
  • Preserving ITSM Customization

HUB AND SPOKE

  • Purpose
  • Considerations

 

 

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  +91 996-629-7972(IND)
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