SERVICENOW ADMINISTRATION Training

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SERVICENOW ADMINISTRATION Training


 (4.9) | 750 Ratings


Introduction


SERVICENOW ADMINISTRATION Training Details
Track Regular Track Weekend Track Fast Track
Course Duration 30 Hrs 8 Weekends 5 Days
Hours 1hr/day 2 Hours a day 6 Hours a day
Training Mode Online Classroom Online Classroom Online Classroom
Delivery Instructor Led-Live Instructor Led-Live Instructor Led-Live


Course Curriculum

ServiceNow Admin Details

Module 1: Core Configuration

Topics: UI Options, Configure Navigation and Search, Manage Lists, Forms and Filters, use the Servicenow Mobile Platform, Client Scripts, Business Rules, Data Policies, Ui Actions, and Ui Polices, Activate Plugins

Module 2: User Administration

Topics: Configure user Accounts, Assign users to Groups, add Groups, Assign Roles

Module 3: Manage Data With Tables And Cmdb

Topics: Add New Tables,  Add  Configuration  Item, Add Modules and Applications, Manage Data Tables, Cmdb, Add New Configuration Items

Module 4: Manage Data With Import Sets And Update Sets

Topics: Create Import Sets and Update Sets, Apply Update Sets, Transform Maps

Module 5: Process Application

Topics: Work with Knowledge Base, Facilitate Two Key Servicenow Process Applications, Service Catalog, Create and Populate Service Catalog Items and Order Guide

Module 6: Core Application Administration

Topics: Set Up Email Notifications and SMS Alerts, Implement Contextual Application Security, Understand Upgrade Process and Release Cycle, Record Baseline Performance Statistics, View Upgrade History and Status,  Create Baseline, Metrics, Performance, Control System Access and Data Security

Module 7: Service Administration

Topics: Create and Modify Reports, Customize and Brand Your Instance, Create and Apply Slas, use Social it Capabilities, Run Reports

Incident Management

  • Learn all about incident management process and service improvements.
  • Overview
  • Incident management process
  • Continual service improvement to incident management

Change Management

  • This module will introduce the change management process, workflow and service improvement.
  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

Problem Management

  • What is problem management workflow and task types are explained in this module.
  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu

Asset And Configuration Management

  • Learn all about CI relationships and much more in this module.
  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships

Knowledge Management

  • This module explains all about knowledge management.
  • Overview
  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge

SLA & SDLC

  • Importance of Service level agreement, workflow and learn much more in this module
  • Introduction to SLA
  • OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now
  • Employee Self Service & Service Catalog
  • A brief explanation about service catalog.
  • My Profile
  • My tasks and approvals
  • Introduction to Service Catalog

ServiceNow Admin project

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Course Curriculum

ServiceNow Admin Details

Module 1: Core Configuration

Topics: UI Options, Configure Navigation and Search, Manage Lists, Forms and Filters, use the Servicenow Mobile Platform, Client Scripts, Business Rules, Data Policies, Ui Actions, and Ui Polices, Activate Plugins

Module 2: User Administration

Topics: Configure user Accounts, Assign users to Groups, add Groups, Assign Roles

Module 3: Manage Data With Tables And Cmdb

Topics: Add New Tables,  Add  Configuration  Item, Add Modules and Applications, Manage Data Tables, Cmdb, Add New Configuration Items

Module 4: Manage Data With Import Sets And Update Sets

Topics: Create Import Sets and Update Sets, Apply Update Sets, Transform Maps

Module 5: Process Application

Topics: Work with Knowledge Base, Facilitate Two Key Servicenow Process Applications, Service Catalog, Create and Populate Service Catalog Items and Order Guide

Module 6: Core Application Administration

Topics: Set Up Email Notifications and SMS Alerts, Implement Contextual Application Security, Understand Upgrade Process and Release Cycle, Record Baseline Performance Statistics, View Upgrade History and Status,  Create Baseline, Metrics, Performance, Control System Access and Data Security

Module 7: Service Administration

Topics: Create and Modify Reports, Customize and Brand Your Instance, Create and Apply Slas, use Social it Capabilities, Run Reports

Incident Management

  • Learn all about incident management process and service improvements.
  • Overview
  • Incident management process
  • Continual service improvement to incident management

Change Management

  • This module will introduce the change management process, workflow and service improvement.
  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

Problem Management

  • What is problem management workflow and task types are explained in this module.
  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu

Asset And Configuration Management

  • Learn all about CI relationships and much more in this module.
  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships

Knowledge Management

  • This module explains all about knowledge management.
  • Overview
  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge

SLA & SDLC

  • Importance of Service level agreement, workflow and learn much more in this module
  • Introduction to SLA
  • OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now
  • Employee Self Service & Service Catalog
  • A brief explanation about service catalog.
  • My Profile
  • My tasks and approvals
  • Introduction to Service Catalog

ServiceNow Admin project

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